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Return Policy

Return Policy

KIKO GROUP USA (KIKO Wireless) believes in and stands behind the quality of the products we offer to our customers. If you are not completely satisfied with your purchase, you may return most* unopened items in original condition, for a complete refund or exchange within 10 days. (Non-refundable Products - Link). We want to make sure your shopping experience is a positive one, so please review the return information below for more details.

 

ALL RETURNS MUST BE APPROVED BY KIKO.

Please email to below email address,

1. Mobile accessory from warehouse KW0001:  service@kikowireless.com

2. Other brand products which are not from warehouse KW0001:  service2@kikowireless.com

for approval and a Return Authorization (RMA).  And after approval, we will send you a confirmation & return instruction by email. No returns will be accepted without prior approval.

 

ONLINE Purchase

Online purchase must include the original packing slip and the unused item in the original packaging in the condition that it was delivered. Customer is responsible for any fees that are related to shipping the merchandise back to KIKO unless the return is a result of our error. We at KIKO highly recommends that you ship your returns back to us using UPS, FedEx, or a similar service that offer the ability to track the shipment.

Customers may NOT return products to local stores from online purchases.

 

Defective/Damaged Merchandise

Requests for the return of defective merchandise must be made no later than 10 days from the invoice date.

Merchandise returned as defective is subject to testing before credit will be issued. If the merchandise is not defective per the manufacturer’s specifications, a 25% restocking fee will apply and return charges will be deducted from the credit issued to the customer.

Customers returning defective merchandise with an authorized RMA number within 10 days of the invoice date are eligible to receive either:

A credit memo on their account to be used toward future purchases

A replacement of the damaged merchandise towards future purchases

A refund on the credit card charged for the original order

You must contact the specific warehouse for technical assistance before initiating the return process on all defective returns. (Warehouse limited warranty and technical assistance)  Although we check all merchandise for defects and damage prior to shipment, it is the buyers’ responsibility to check the product upon arrival to make sure it is free of any defects. Damaged goods due to client negligence or items without their tags will not be accepted for refund.

Please contact us if you need product assistance before placing your order.

 

Limited Warranties

Our products are supported by different limited warranties. This Limited Warranty Information is only for Defective Products. Please read each warranty to determine which terms and conditions apply. – Link Here

KIKO’s warranty obligations for its products are limited to the terms set forth below: KIKO warrants to the original Licensee that the products will be free from defects in materials or workmanship under normal use for a period from the date of original purchase by the original end-user purchaser (the “Warranty Period”, it is based on the different brands and warehouses, which will be shown on different online pages).

If a defect arises and you submit a valid claim to KIKO within the Warranty Period, then KIKO, at its option, will either (1) repair the product at no charge to you, using new or refurbished replacement parts; (2) exchange the defect product with a new one(or that has been manufactured from new or serviceable used parts) and that is at least functionally equivalent to your original one; or (3) re-credit to you the purchase price of your defective old product (provided you cease any and all use of the products thereafter). KIKO may request that you replace defective parts with new or refurbished user-installable parts that KIKO provides in fulfillment of its warranty obligation. A replacement product or part, including a user-installable part that has been installed in accordance with instructions provided by KIKO, assumes the remaining warranty of the original product.

KIKO DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF THE PROGRAMS OR DATA.

EXCLUSIONS AND LIMITATIONS:  KIKO’s Warranty expressly does not cover (i) damage, loss, or corruption to content stored on or associated with the KIKO sold product; (ii) cosmetic damage to the KIKO sold product that does not materially affect its functionality; (iii) consumable parts, such as batteries, free accessories with the full set of main product, and so on; (iv) damage caused by use with non-KIKO sold products; (v) damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (vi) damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of KIKO or a KIKO Authorized Service Provider (“KASP”); (vii) a product or part or software that has been modified to alter product’s functionality or capability without the written permission of KIKO; (viii) if any KIKO sold product’s serial number has been removed or defaced; or (ix) Hardware Defects, or other malfunctions that are caused in whole or in part (a) by the Licensee’s failure to use the KIKO sold product in conjunction with other compatible products; or (b) by the Licensee’s (or the Licensee’s agents’ or users’) failure to use the KIKO sold product in accordance with the Documentation (collectively, “Excluded Items”).

EXCEPT FOR THE EXPRESS LIMITED WARRANTY KIKO PROVIDES HEREIN, YOU TAKE THE KIKO SOLD PRODUCT “AS IS.” KIKO MAKES NO OTHER WARRANTY OR REPRESENTATION CONCERNING THE KIKO SOLD PRODUCT, AND EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, OF WHATEVER KIND OR NATURE, INCLUDING BUT NOT LIMITED TO ANY AND ALL IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 

 

Non-defective Merchandise

Notifications of shipping errors must be made no later than 7 days after the delivery date of the shipment.

Customers will be financially responsible for merchandise shipped to them in error if the merchandise is not returned within 10 days of the invoice date.

Requests for the return of all non-defective merchandise must be made no later than 10 days from the invoice date.

Customers returning non-defective merchandise will be responsible for freight charges to return the product.

All returns for non-defective merchandise are subject to a 25% restocking fee.

 

ITEMS THAT CANNOT BE RETURNED or Exchange

  • Labor, delivery and/or installation services

  • Items that are damaged abused or appear to be misused

  • Items that are missing parts or accessories

  • Items that have been personalized

  • Special / customized order items

  • Final / discount on sale products (products with the On Sale label)

  • Non-refundable products – Link

 

REFUND PAYMENT METHODS

KIKO may issue refunds in the form of a credit to the original credit card, check or in-store credit.

Items that are returned that were originally purchased with a check or cash will be issued either an in-store credit, or a check for the refund amount will be mailed to you from our corporate offices. Purchases that were made by check will be refunded once the customer's check has cleared our bank. Cash and check returns that require a check from our corporate office may take up to 10 business days to process.

Refunds issued for returned merchandise that was purchased with a credit card will have the amount of the refund credited back to the card that was used for the original purchase. If the original card is no longer available, an in-store credit can be issued, or a check will be sent from our corporate offices within 10 business days of the return.

KIKO Wireless reserves the right to refuse a refund without a receipt and to makes changes to this policy without notice.

If you have received damaged or defective merchandise, please email our Customer Service at Service1.kikogroupusa@gmail.com ; Service2.kikogroupusa@gmail.com