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Help / FAQ

1. Combine Discount Rule (for Business Account)

Buy 3 or more of the same product to recieve the discounted price. Same product name with different color will apply. 

For example: iPhone X (Ten) Armor Defender Hybrid Case is $2 for 1pc / $1.50 for 6pc / $1.00 for 12pc.

Add 3pc iPhone X (Ten) Armor Defender Hybrid Case (Black) and 9pc iPhone X (Ten) Armor Defender Hybrid Case (Red) to your order. The price of the product will be $1.00 each in your order.

 

2. How to create an account / register?

Click Here to register a free Business Account. After you have register, you will have to wait until we have verify and approve your account in order for you to log in. Our sales team will contact you within 48 business hours to verify your account. Please download and fill out the New York State sales tax exemption certificates application. Please email the filled form to sales@kikowireless.com

 

3. How come I can not log in after registration?

You will not be able to log in until your account has been approved. Our sales team will contact you within 48 business hours after registration to verify your information. If you are in a hurry, you can also contact us regarding your registration.

 

4. How to place an order?

After your account has been approved, you may view our wholesale prices and place an order on the website directly.

 

5. How to find products?

There are several option on finding the product that you are looking for. 

  • Use the Search Box located on the top of the page.

  • To view Cell Phone Accessories Products - Browse KIKO Mobile Accessories using the top menu bar or the left menu bar. You can choose to find phone accessories by Browse By Cell Phone Accessories Categories (find products by category type) or By Phone Brand (find products related to the phone brand and phone model) or By Phone Carrier (find products related to the phone brand and phone carrier)

  • To view other Brand Products - Browse Brand Products using the top menu bar or the left menu bar. You can choose the brand of your choice through the type of the product.

  • Feel free to contact us if you can not find the product you are looking for. We do accept custom orders.

 

6. Can I buy one product?

Yes, you can mix and match your order. In order to checkout, your order must meets our MOQ requirement of $100. You are also welcome to visit to our retail & wholesale store. Click Here for our locations.

 

7. Do you offer drop shipping service?

We can do wholesale drop shipping. As long the order meets our MOQ requirement of $100, we can drop ship to the address of your choice.

 

8. What are the options of payment?

We accept all major credit cards, paypal, wire transfer, bank deposit, and more.

  • Credit Card Payment - Please fill out Credit Card Authorization Form if you would like to pay with a credit card. Click Here for the form.

  • Wire Transfer and Bank Deposit - Order will be shipped out after transaction has been cleared from the bank. Contact us for bank information.

 

9. What are the shipping methods?

We ship our packages with UPS and USPS. You may choose the shipping carrier of your choice, but UPS is more perferred. Tracking number is provided for all packages.

 

10. Can I visit your store?

Yes, we offer retail and wholesale in our showroom location. Click Here for our locations.

 

11. What are your business hours?

Business Hour 

Monday to Saturday : 9 am to 6 pm

Please contact us for holiday schedule